After hundreds of fans attempted to cancel their ticket purchases following the controversy generated by the singer's post about the 2026 World Cup final, the ticketing company began to respond that it only accepts returns within ten days of purchase
In the submission, it is advisable to attach all available documentation, such as:
the proof of purchase of the tickets;
the emails exchanged with the ticketing service;
the response received from Movistar Arena;
any other evidence related to the complaint.
The administrative authority will analyze each case individually and determine whether to initiate a conciliation process between the consumer and the company or adopt other measures provided for by current regulations.
The controversy surrounding Rosalía following a social media post about the 2026 World Cup final continues to unfold in Argentina. After numerous fans expressed their intention to cancel their ticket purchases for the concerts the artist will hold in Buenos Aires, responses from the customer service of Movistar Arena began to emerge.
According to this outlet's findings based on the responses sent to various buyers, the company stated that refunds are only processed within ten days of the purchase date and that, once that period has expired, "no refunds will be issued under any circumstances or exceptions".
Additionally, as an alternative, the ticketing service indicated that those who ultimately do not wish to attend the concerts will be able to transfer the QR codes of their tickets to another person once that feature is enabled in the user's account.
In the emails sent to buyers, the stadium support informed:
"We inform you that the refund period is only valid for ten days after the purchase date. After this period, no refunds will be issued under any circumstances or exceptions. If you are unable/unwilling to attend the show, you can transfer your QR codes once they are enabled in your Movistar Arena account to a third party to attend in your place."
This response began to go viral on social media, where several users expressed their dissatisfaction and questioned the company's refusal to accept new cancellations.
The so-called right of withdrawal, provided for in the Consumer Protection Law for purchases made remotely or online, allows for the cancellation of a transaction within ten calendar days from the purchase or from the receipt of the confirmation of the transaction.
Once that period has elapsed, the company is no longer obligated by that regulation to accept the withdrawal, unless its own commercial policies allow for a longer period.
Yes. Those who believe their rights as consumers have been violated can file a complaint with Consumer Protection.
The process can be done online through the Consumer Protection platform or with the consumer protection agency of the relevant province or municipality.
