iPhone 18 Pro: what issue have users reported with the new devices

iPhone 18 Pro: what issue have users reported with the new devices
Apple faces reports of Face ID issues on the iPhone 18 Pro

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The iPhone 18 Pro is reporting an issue with Face ID that freezes the device when opening protected apps

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iPhone 18 Pro: what issue have users reported with the new devicesWhy a software failure would be the best news for Apple
Why a software failure would be the best news for Apple

According to that account, after a diagnostic test, they were informed that the defect was in the phone and that they would receive a new unit.

Apple is facing reports of a malfunction in the Face ID of the iPhone 18 Pro. The problem arises when trying to open applications protected by facial recognition.

According to Phone Arena, some users reported that the phone freezes and then restarts. The issue also affects the iPhone 18 Pro Max, according to 9to5Mac.

Apple faces reports of a failure in the Face ID of the iPhone 18 Pro
Apple faces reports of a failure in the Face ID of the iPhone 18 Pro

What is the Face ID issue on the iPhone 18 Pro

The Face ID error occurs when an application is set to unlock using facial recognition. When attempting to access, the device may freeze and then restart.

An important point is that the malfunction does not occur when using Face ID to unlock the iPhone. The issue is limited to applications protected by this biometric system.

According to Phone Arena, users of the new devices expressed their frustration with the problem during the first few days of use.

How is the Face ID failure on the iPhone 18 Pro
How is the Face ID failure on the iPhone 18 Pro

Which iPhone 18 models have Face ID issues

The issue has been reported on both the iPhone 18 Pro and the iPhone 18 Pro Max, as published by 9to5Mac.

For now, there are no official reports that determine whether the source is in the software or in the hardware of the phones.