Internet providers in Mexico tighten their conditions, imposing monthly consumption limits and penalties for overuse. Izzi applies the so-called "fair use" policy, restricting data usage without the average user being aware of it.
The policy sets a cap of 4,000 GB per month. Although it seems high, users who work remotely, stream content, or play online could easily approach that limit. If exceeded, the consequences range from reduced speed to additional charges, although this varies by provider.
"Fair use": restrictions without clarity or explicit notice
Izzi doesn't visibly inform these limitations in its advertising, which has caused annoyance among users. Although the company claims it seeks to maintain service quality, the criteria for defining what is "excessive use" is left to the provider, without external oversight.
Telecommunications specialists warn that these policies contradict the notion of "unlimited internet" used as a commercial hook. The lack of transparency and the ambiguity of the term "fair use" affect consumer rights.
